Building An Effective CX Strategy In Fashion Retail Business

Join India’s biggest Retailers and Enablers in discussing Converting Change To Progress: Building An Effective CX Strategy In Fashion Retail Business. Explore the straps for post-pandemic preparedness to gear up the CX and know the experience of the brands in handling the sharp shift in the consumers’ behaviour pattern. How the value-side of the business is driving sales, now that the rose coloured glasses of discounts were off of consumers’ eyes?

Event Highlights

• IFF 2022 – Building An Effective CX Strategy
• How the shift of the consumer has affected conversions for Avnish Kumar, Neerus Ensembles
• The consumption shift & how enablers are managing expectations with Bharati Balakrishnan, Shopify India
• A Bridge to Premium Brands: Onboarding Tier – II & III with Pankaj Vermani, Clovia
• Global Trends & Strategising with Rahul Bhalla, Latin Quarters
• The Evolved mindset of consumers with Sanjay Vakharia, CEO, Spykar
• Managing throughput with a lean inventory with Sahil Malik, Da Milano
• Impulse-based vs Need-based purchases vs Habit with Shopify India
• The rise of content as a decision influencer with Clovia
• Part of CLV in the Fashion space with Neerus Ensembles
• The World in consumer’s Phone: How does it affect loyalty? With Spykar
• Shopify’s Insights on Explosive Brand Growth with Shopify India
• Omnichannel is now with Shopify India
• Brand Building: Why you need to cross the bridge with GreenHonchos
• Convergence of brands & decoupling of brands and channels with Clovia
• Deconstructing the hype around Omnichannel with Latin Quarters
• Customer at the core with Spykar

Session Speakers & Moderator