23 March, 2022 | 30 min

Building An Effective CX Strategy In Fashion
Retail Business

Join India’s biggest Retailers and Enablers in discussing Converting Change To Progress: Building An Effective CX Strategy In Fashion Retail Business. Explore the straps for post-pandemic preparedness to gear up the CX and know the experience of the brands in handling the sharp shift in the consumers’ behaviour pattern. How the value-side of the business is driving sales, now that the rose coloured glasses of discounts were off of consumers’ eyes?

Event Highlights

  • IFF 2022 – Building An Effective CX Strategy
  • How the shift of the consumer has affected conversions for Avnish Kumar, Neerus Ensembles
  • The consumption shift & how enablers are managing expectations with Bharati Balakrishnan, Shopify India
  • A Bridge to Premium Brands: Onboarding Tier – II & III with Pankaj Vermani, Clovia
  • Global Trends & Strategising with Rahul Bhalla, Latin Quarters
  • The Evolved mindset of consumers with Sanjay Vakharia, CEO, Spykar
  • Managing throughput with a lean inventory with Sahil Malik, Da Milano
  • Impulse-based vs Need-based purchases vs Habit with Shopify India
  • The rise of content as a decision influencer with Clovia
  • Part of CLV in the Fashion space with Neerus Ensembles
  • The World in consumer’s Phone: How does it affect loyalty? With Spykar
  • Shopify’s Insights on Explosive Brand Growth with Shopify India
  • Omnichannel is now with Shopify India
  • Brand Building: Why you need to cross the bridge with GreenHonchos
  • Convergence of brands & decoupling of brands and channels with Clovia
  • Deconstructing the hype around Omnichannel with Latin Quarters
  • Customer at the core with Spykar

Session Speakers & Moderator

Navin Joshua

Founder & CEO

Anvish Kumar

Managing Director

Rahul Bhalla

Co-Founder & CEO

Bharati Balakrishnan

Country Head & Director

Pankaj Vermani

Founder & CEO

Sahil Malik


Sanjay Vakharia

Co founder & CEO


31th December 2021 | 45 min

Importance Of eCommerce
Enablers For D2C Business Growth

GreenHonchos, Phygital Magazine

15th December, 2021 | 45 min

Retail India Summit & Expo 2021

GreenHonchos, Biba, SSIPL, Inatur, Jubliant foodworks, Logic

7th - 8th December, 2021 | 30 min

Innovating World Of Retail

GreenHonchos, Billfree, Pioneer Property Zone, Rex Emptor

10th - 11th November, 2021 | 37 min

Perfecting The ‘Phygital’ Shopping Experience

GreenHonchos, Raymonds, Bestseller, Being human & more

10th - 11th November, 2021 | 54 min

Retail Tech Icons Awards

GreenHonchos, Images Group

6th - 7th October, 2021 | 14 min

The PROFITABILITY Playbook To Scale Your
D2C Brand Online!


6th October, 2021 | 37 min

D2C Enhancing Customer Experience

GreenHonchos, Heads Up For Tail, Chumbak, Shopify & more

6th - 7th October, 2021 | 11 min

ICS: Launch of The India D2C Yearbook 2021

GreenHonchos, Images Group

27th August, 2021 | 29 min

How To Start & Manage eCommerce In The Long Run


10th August, 2021 | 40 min

Retail Leadership Series

GreenHonchos, Bestseller

18th July, 2021 | 29 min

How Headless Commerce Can Unlock Your D2C's


27th June, 2020 | 1hr

The Omnichannel Super Saturday

Vinicullum, Fab India, Celio, Fynd & more

27th June, 2020 | 58 min

The Omnichannel Super Saturday

GreenHonchos, Microsoft, Kalki, Bata, Bigbasket & more

27th April - 1st May, 2020 | 29 min

Letz Talk Retail: Customer Experience

GreenHonchos, ID Being Cult, Liberty

25th April, 2020 | 29 min

Navigating The Path Post Lockdown- Indian Footwear

GreenHonchos, ID Being Cult, Liberty

19th - 21st August, 2020 | 55 min

Leveraging Tech In The Business
Logistics & Fulfillment domain

GreenHonchos, Shipway, Top India Logistics, Unicommerce, & more

27th May, 2020 | 1hr

E-commerce Masterclass: Retail Offline to
Online (O2O)

GreenHonchos, Adyogi, Searchtap, Wigzo

8th May, 2020 | 1hr

Adapting To The New Normal In Tech & Digital

GreenHonchos, Liberty, Miniklub, Maspar, Adyogi

20th May, 2020 | 1hr

The Future Of Influencer Marketing

GreenHonchos, Chtrbox, Monk-E

24 March, 2022 | 15 min

Content To Commerce: Building The Narrative To
Drive Conversions,
IFF 2022


23 March, 2022 | 30 min

Building An Effective CX Strategy In Fashion
Retail Business, IFF 2022

GreenHonchos, Neerus, Shopify India, Clovia, Spykar, Da Milano, Latin Quarters