Letz Talk Retail: Customer Experience

What is the #NewNormal when it comes to customer experience?

Serving the customer and making them feel at home is always a brand’s priority. Retail brands have to bank on this factor more than anyone else. What is significant is that a sudden change in the external environment can make customers jittery. How to gain their trust when things are not going the normal way?

Let experts tell us how they are navigating the tough times to get closer to the customer.

Event Highlights

• Customer Experience
• What habits customers have formed in lockdown?
• How is technology helping in communication of customer engagement?
• Will customers go back to COD?
• From the brand’s point of view, what will happen with the shift in customer behaviour?
• What shift is the footwear & lifestyle industry bringing in?
• Are there new models coming in eCommerce?
• What will change for the food industry in Ordering & Delivery?
• How do you measure the impact of the changes?
• Will there be new metrics used for measuring impact in digital?
• How is the ROI spent by the brands?

Session Speakers & Moderator