15th December, 2021 | 45 min

Retail India Summit & Expo 2021​

As Omni-channel takes the centerstage as the primary growth factor in a brand’s D2C journey, let’s recap on it’s fundamentals. The role of consumers has shifted from adopters to decision makers & brands who don’t keep up with the D2C revolution cannot scale that well. Explore the current scenario of omni-channel in India and how concepts of Quick Commerce like dark stores, unified payments and integration of offline/online channels are revolutionising D2C in an unprecedented manner. Join the discussion on Using Omni-channel To Differentiate & Delight with our group of expert panelists of CEOs, CMOs & CXOs from V-Mart, BIBA, SSIPL, PayU, Inatur etc.

Event Highlights

  • Using Omni-channel To Differentiate & Delight.
  • The growth & evolution of omni-channel.
  • Concepts of Omni-channel: What is Omni-fulfillment & Omni-experience?
  • Feasibility of new age concepts of dark stores etc. in the beauty segment.
  • Challenges faced by brands while going omni-channel.
  • Quick Commerce & Omni-channel enablement for the F&B segment.
  • Customer journey mapping & Key KPIs.
  • Challenges faced in the omnification of Payments.
  • Key pillars of omni-channel.

Session Speakers & Moderator

Sandeep Jabbal

VP Information Technology

Swarndeep Singh

Managing Director

Pooja Nagdev

Founder & MD

Anurag Saxena

Head Of Information Technology

Dharmender Khanna

Head – Digital Transformation

Navin Joshua

Founder & Director

Jaideep Jaiman

VP - Analytics & Digital

Mohit Gopal

Senior Vice President

Niraj Jaipuria

Founder & Director


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