Retail India Summit & Expo 2021

As Omni-channel takes the centerstage as the primary growth factor in a brand’s D2C journey, let’s recap on it’s fundamentals. The role of consumers has shifted from adopters to decision makers & brands who don’t keep up with the D2C revolution cannot scale that well. Explore the current scenario of omni-channel in India and how concepts of Quick Commerce like dark stores, unified payments and integration of offline/online channels are revolutionising D2C in an unprecedented manner. Join the discussion on Using Omni-channel To Differentiate & Delight with our group of expert panelists of CEOs, CMOs & CXOs from V-Mart, BIBA, SSIPL, PayU, Inatur etc.

Event Highlights

• Using Omni-channel To Differentiate & Delight.
• The growth & evolution of omni-channel.
• Concepts of Omni-channel: What is Omni-fulfillment & Omni-experience?
• Feasibility of new age concepts of dark stores etc. in the beauty segment.
• Challenges faced by brands while going omni-channel.
• Quick Commerce & Omni-channel enablement for the F&B segment.
• Customer journey mapping & Key KPIs.
• Challenges faced in the omnification of Payments.
• Key pillars of omni-channel.

Session Speakers & Moderator